Elite Moving & Storage Inc

I set up a move from Vermont to NY, and did all the packing - needing a company to just move boxes and furniture to a NY storage unit. Three calls to itemize the home occurred - all sounded ok until the day they were supposed to arrive. I got a late call telling me they couldn't come due to weather. The next day, they showed up, short-staffed, only 2 men (supposed to be 4) to move an entire house, and one had been flown in from California the day before (strange story and something didn't add up immediately). They showed up in a rented Budget truck which was too small - my first realization that Elite was a broker, with Mosley Van Lines the mover. One man was fired mid-day for talking to us because we asked if he would drive a second truck if we rented one so that we could move everything that day. We knew and the foreman knew our whole house could not fit in one truck. The foreman called the main office, complained about the worker negotiating with us, and fired him. But, he needed to finish the day to get his pay. As you can imagine, he cared little about our furnishings thereafter. An upright cabinet fell sideways and cracked in half. A piano was moved with the wood front down. Furniture was hap-hazardly stacked. We had an extension ladder that we told them needed to go in early, as it just barely would fit in the truck. It didn't go in early - and we were told we couldn't take it as it wouldn't fit in later in the day. The storage unit closed at 9pm in New York - but still moving furniture into the 2nd truck at 7pm (agreed to by the company if we paid for the truck rental, the gas, paid the driver, tips, and an extra stipend to the company - another $2000+ added on at the last minute). We had no choice as we had a 4-5 hour drive ahead of us, and had to move this day due to a pending house closing. After calling the NY storage unit owner to let us in at midnight, they started to unload. The foreman decided to take a nap while the 2 workers started to unload - roughly moving the furniture and throwing boxes without regard to the "fragile" signs on them. The next day, the manager called Mosley Van Lines to complain about the damage to the storage facility walls, floor gouges, and storage unit damages (you wouldn't believe the pictures). They also left mounds of garbage in the parking lot. Mosley Van Lines took no responsibility for the damage or clean-up, and no reimbursement to storage facility for repairs. Elite took no accountability for Mosley, brokered to do the move. Since then, it has only gotten worse - Mosley Van Lines has stopped paying on the storage unit, even though they have my credit card. My unit is going to be put up for auction if I don't pay for the storage, back payments, and late fees that I was unaware were being incurred until the storage facility called to advise me of the pending auction. Both companies refuse to return my calls - and Mosley Van Lines won't answer the phone now, and the mailbox is full. They hung up on the Storage Facility trying to get payment for my units. Mosley refused to put the storage unit in my name when the Storage Facility asked them to do so. A breach in contract exists, in addition to the lack of payment, as they were supposed to move the contents of the storage facility into my new home as part of the contract. This doesn't include the anticipated significant damage to my possessions when we do unload the storage unit. I can't even contact Elite Moving & Storage, nor Mosley Van Lines now as they don't return messages. Both companies are unscrupulous, corrupt, and do not have any level of ethical behaviors as a business entity. It is now in the hands of my lawyer. DO NOT USE ELITE MOVING & STORAGE (they are a broker and do not stand behind their sub-contractors)! DO NOT USE MOSLEY VAN LINES - unprofessional, fly by night, highly suspicious workers who do not care about your things! Beware and avoid the stress, added on expenses, and lack of quality moving practices!

Move size: 4 Bedroom Home Service cost: $5500

This company is awful.  The people  were rude.  Delivery time was a joke.  Most of all, MY GUITAR WAS DENTED BIG TIME IN TWO DIFFERENT SPOTS!!  It is totally broken. Not little dings.  We are talking big dents to where the wood is completely cracked and pushed in.  Also, many of my boxes arrived waterlogged.  My guitar box was waterlogged and the guitar itself on the bridge showed water damage. My mattress was wet on one corner and all the other boxes were wet as well.  I feel raped after giving these people my money.  Also, I had to pick up my stuff from down the street because the truck couldn't fit through the drive way.  I had to myself load the stuff into my truck and drive it to my house and move it all in all by myself.  Thanks for nothing "Elite."  LMAO.  This compant won't last long.  I contacted the owner and told him about everything and he didn't even say sorry or sound like he cared one bit.  Fortunately for him he doesn't have to deal with claims.  He just gave me a phone number to call to file the claim.  That phone number gave me a website for where I have to file the claim.  Elite is terrible.  This is my first review of many more to come on various websites.

Service cost: $1300

They actually took the time to explain IN DETAIL the moving industry. For a woman my age that meant a big difference between other companies who seem to give me a run around with no definite answer to my questions. My representative Chase was very helpful and answered any question I had. My final revised estimate turned out to be lower than the over the phone estimate I was given, so my budget and cubic space allowed me to bring an extra item (mirror) that I originally wasn't going to be bringing (because of space) which now allowed me to add it to the truck on pickup. I did have to pay $75 for the crew to package and wrap the mirror (since I didn't plan on bringing it I didn't wrap it and had to pay for packing materials, bubble wrap etc) But I was overall happier that I could bring it with me last minute. Delivery time from CA to TX was 8 days, one day after I arrived to my daughters ranch were we met with the forman and crew who unloaded my items with TLC. I've gotten everything unpacked and set up and have found nothing missing, damaged or lost. No complaints all around great up front service!

Service cost: $1440

Well I thought I interviewed this company thoroughly. I have a father and three brothers, all retired military and I have had professional movers for almost all my moves. Elite moving & storage out of Las Vegas was by far THE worst move I have had. I did a telephone inventory of my household goods with Jennifer, was feeling no stress about the company/price and all. When the packers arrived I was quoted DOUBLE the original price!  When we finally received our stuff it was a sad moment. If something was not bent or broken it was just missing. They had packed heavier boxes on top of smaller boxes. Oh, after we were packed and movers we gone I found 1 of my lamp shades in a black trash bag! We brought that with but it didn't matter b/c the matching lamp shade never made it to new house. The glass in serveral pictures was broken, vases were broke, some of my everyday dishes were broke. They had put tape on things they shouldn't have as the tape pulled the paint off when I removed it. All my treasured items from around the world look like they barely survived an earthquake! Several nonreplaceable antique just wrecked! The van driver that brought our stuff, Lloyd, was nice and I could tell he was extremely uncomfortable with the condition of our stuff.

Service cost: $11

There aren't really any 'good' options for a move but I assure you that this one would be a choice worse than most. After researching, I felt that Elite was the lesser of all the evils and actually thought "so they might break a couple things but how much damage could they really possibly do?" If only I had known..
I was extremely detailed in my item list. Because I had read so many horror stories, I painfully and meticulously hand-measured every single box, calculated each box's cubic feet and confirmed the total via email with Sinbad on multiple occasions, updating him if the cubic feet changed at all as I packed. I was determined that this price gouging scenario would not and could not happen to me. After my most accurate update to Sinbad (days away from the move date), I signed the contract. Sinbad had been very nonchalant about my cubic feet updates and I later found out why - he hadn't updated anything appropriately at all.
When the movers arrived, the quote turned out to be inaccurate and I had to pay $1,200 additional, which was 33% more than the quote and contract that I signed. Their excuse was that my furniture must have been exceptionally large. My furniture is of perfectly normal size and later I even measured and confirmed that with the government set standards for moving. The couple larger pieces (2 nightstands and 1 dresser) are not significantly larger than normal and would not cause a 33% increase in cost. So with the movers awaiting my decision and a new job waiting for me 4 days later in Miami, I was forced to pay the extra 33% and use Elite Moving & Storage. The movers on the California side were very good and it was not their fault that Sinbad lied to me. So, as angry as I was, I tried not to take it out on them and tipped them appropriately. The foreman was excellent and very professional, although I later found out that they had not packed things as well as I thought.
My belongings were in storage for 1 month while I looked for housing and in transit for a total of 2 weeks. The delivery was a different story. The foreman told me he would arrive at 7am and did not show up until 9:30am. Just after arrival, he mentioned that he was late because he had been out drinking until 6am and was hung over. I responded that I had foregone my Halloween plans because I was responsible to be up at 5am in order to arrive at the house before 7am to accept the movers and it would have been professional of him to respect my time and have done the same.
The rest of the delivery went ok until I began finding damage. Also, I had to pay extra money because my building has an elevator but despite that, about halfway through the movers began complaining about the heaviness of my belongings and also the elevator's age and slowness. I have been on many an elevator and it is no express but it certainly isn't slow. The last thing I want to hear from a bunch of late, hung over movers to whom I just paid 2 months' salary is a complaint about their perceived 'inconveniences' during my move. They did not assemble anything unless I explicitly asked. They did not receive tips although I had been prepared to give them each one.
Here I will detail damaged goods: - Rats ate through 2 of my boxes (no food - they munched on plastic items) so they were clearly stored on the floor in a questionable environment. A box of my dishes and kitchenware was full of rat excrement. - Expensive arc lamp was not packed correctly and collapsed in transit because of the heavy blankets they wrapped around it without first breaking it down. - Dresser base was cracked and some paint damage. - Mattress and box-spring had been dragged on the ground on one side and were dirty and shredded. - Starburst mirror's arms were bent and crystals fell off. - Stereo had just been thrown in a box with no packing material so it scratched itself all throughout transit. - Desk chair's leg was broken in half completely and taped back together (but no one ever mentioned it to me). - Both desk legs on one side were ripped off of the desk along with the side panel attached to them. - They left the couch (very obviously) missing 1 short wooden leg which I luckily noticed before they left and they found in the blanket that they had taken back to the truck. Since at this point I was fed up and refused to pay them any more money and it did not fit in the elevator, these 3 guys just watched as my boyfriend and I carried the couch awkwardly up 4 flights of stairs.
"..how much damage could they really possibly do?" Oops.
Of course the company would never call me back to discuss and they stand by their 'quote.' I could likely fight them in court using all the emails I sent to Sinbad and their 'recorded for quality calls' but it's not worth the trouble at this point. I'd rather just write a review and help other people find a better mover than this one. Don't use Elite Moving & Storage Inc - you will end up paying for it in the end.
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Service cost: $4000

Stay far far away from this company. They are very sleazy in the way they try to trick you into paying for more that the move should cost. The original bid will almost always be low to get you to call them, once they arrive all the extra fees start to add up, and the worst is when they pack the truck in such a way you can't see how much space they actually needed. When they un-load your belongings, surprisingly the space needed is much smaller that it was when they picked-up your stuff because that is what they use to charge you. They charged us twice what it should have cost and when we complained that the space needed to deliver was half the size needed at pick-up they told us we were crazy, and would not even consider any refund, classic bait and switch. And forget about customer service, they are the worst, do not answer calls, are rude and totally unresponsive.

Service cost: $4300

If I could give this company a 0 star I would.The people who call you to set it up are helpful and nice.  But they are scamming you.  They gave me an estimate of 5-10 business days to get from AZ to NC.  They emphasized that this was an estimate and that they don't want to lead me astray but that they were pretty confident it would get there by 10 business days.  Well, 19 business days later which was almost a month since they took my stuff, I finally got my belongings.  Don't even think about calling them to see what's up with your belongings, you will get directed to an automated message that tells you to not call them and that the people in the office will not know where your stuff is.  How reassuring and helpful.  At one point, I spoke with a woman just to verify that they still even had my things and she responded "did you even listen to option 5, it says to not call here."  Great customer service.  They told me that they were not a "broker" company and that they have their own trucks.  Ha!  My movers came in an old truck from a moving company from Bellingham, WA with half of the name peeling off.  When I asked the movers if they only move for Elite, they told me "no, and that they pick up people's stuff from many different moving companies."  I definitely did not have that nice black truck you see on their website.  Don't give into the low prices they initially quote you with.  You will have to pay extra for more than 12 steps, more than 75 feet carry to/from their truck, and they definitely underquote you your initial estimate of cubic feet that you have.  Somehow I was $800 more cubic feet than what they quoted me.  I was initially so excited when my things finally got here until I realized the condition of my belongings:   -One of my couch legs was broken off.  The leg is 5 inches long -- not sure how it can just crack at the base but obviously they didn't take care moving it back and forth   -They took apart my coffee table, yet somehow the legs were broken as well -- and they were wrapped in a furniture blanket.  Do they just throw your things in and out of their trucks.  Well yes, the list goes on.   -Apparently they thought that just standing my mattress up on its side for a month without support would be fine.  Well there is a big bend in the middle of the mattress where it couldn't support it's weight.  I don't have an inexpensive mattress either.     -Bookcase broken in half!  Again, wrapped in a furniture blanket.     -Had a box specifically made for glassware.  I used plenty of bubble wrap and individually wrapped each glass.  Half of them broken when I unpacked them.   -Tall lamp snapped in half   -Although the furniture was wrapped -- when it was finally unwrapped it stinks like a stale warehouse.  Not sure where they keep our stuff but everything smells disgusting.The only one good thing about this place were the actual movers.  Both groups were very professional.  They were quick and meticulous.  The ones who unloaded my stuff did everything they could to get as close to my place so I wouldn't get charged extra.  Bottom line: DO NOT BOOK WITH ELITE MOVING AND COMPANY.  Unless you want to be underquoted to reel you in and then get charged $1000 more on the day of arrival, you want to wait a month to get your belongings, you don't mind half of your stuff broken or damaged.. find a more reputable company or pay extra for a POD where you know only your stuff is in there and doesn't need to be loaded several times.  Contact me if you want to see pictures or have any more questions..

Service cost: $2400

They were kind until after they picked up my items. They stated they'd deliver my items within a week. However, they delivered 30 days after picking up my items - I was without my furniture, a bed to sleep in, clothes for much longer than I bargained for - and once they arrived, they only delivered my bed, a dresser, and four boxes - many boxes less than what they assured me they would pick up. They stated they allotted me the space that would hold the amount of items found in a studio apartment. Four boxes, a bed, and a dresser do not a studio apartment make. Before delivering my items, they neglected to tell me that they'd drop off my items temporarily in their hometown (Nevada), unpack them, leave them in storage for about 30 days, then deliver to me. What they did tell me was that I 'was the next on the list for delivery' (this was stated by the pickup mover on the day he picked up my items; then by 'Suzie' via telephone when I'd called after waiting awhile past my promised delivery date). Soon enough, when I emailed asking for an update, they told me to call a phone number that..tells you via automated message that THEY CANNOT TELL YOU ANY DETAILS ABOUT WHEN YOUR ITEMS WILL ARRIVE. Hmm..strange for a moving company not to be able to tell you when your stuff will get delivered - since they're so SURE about delivering your items when they say they will BEFORE they pick up your belongings.   Background: I had boxed my items and left them for my parents to handle pickup w/Elite, since I had to leave out of town sooner than the pickup date. When they arrived, I only later saw on the invoice they had handed to my dad that they falsely market PERFECTLY good condition furnitue as 'scratched, leg broken, etc.' Um..there were no legs on either my bed or dresser to begin with; and the furniture was new, which led me to see that they mark items as damaged prior to their pickup as a cover-their-butt measure in case anything's damaged in transit. (They must have thought they could get away with it since handling things with my older dad; they did not show him what they'd marked regarding the furniture). The furniture arrived in good condition (no marks, scratches, broken anything); however, one of the boxes I had packed was crushed. They pressure you to sign that all has been received in good condition; so before signing, I opened each box, and especially investigated the crushed one, since there were breakable items in there. The movers attempted to stop me from opening the box, saying that even if anything inside, they wouldn't be liable, because I had packed the box myself. I stated, 'Hmm..doesn't make since then that I'd be forced to sign that all items are received in good condition unless I'm able to check; nor that you wouldn't be liable since I did not pack a half-crushed box.' I continued looking through my items to my satisfaction, and did not sign until. Meanwhile, the movers were making grunt and groaning sounds, frustrated with me. I then asked why their pickup mover would mark my items inappropriately upon pickup. They had no answer, so I had them call their boss. I heard the boss on the other end of the phone, though he did not know I could hear him; he was asking the mover whether he was on speakerphone, wanting to make sure I could not hear him; then he told the mover not to allow customers to have the mover call him (the manager) - rather, to give customer his numbers so they could call. The manager treated the movers angrily and with an unprofessional voice. Sounds like it trickles from the top down. When I called the manager, he had no answer for me, but just asked that I sign the delivery sheet.
 
Astounded by the games, dishonesty, lack of professionalism - that they'd spend that much energy on NOT doing what they say they're in business to do - I wonder when they'll get tired of their own circle-running.

Service cost: $1145

DO NOT do business with this company!!  Any moving company that does not come out to view your inventory to give you an accurate quote is not reputable!!  Jennifer was very persistent to get me to sign with Elite, once I did, she was very hard to reach.  I planned 8 months ahead, paid a deposit, about a month prior I had to change my day of pick up by 3 days, when I called to change, they said NO.  After practically begging, they were able to "squeeze me in".  I was told I would be called on 5/26 to be told if they would be picking me up on 5/27 or 5/28, they called on 5/26 to tell me they had to come that day or I would have to wait a week, which I could not do since I needed to be out of my house by 5/29..crew showed up, said packing and cost to move would be much higher since  underbid..didn't get a call until 13 days later for delivery, truck showed up, my boxes damaged, stuff broken, truck packed horribly, stuff mixed with another move, poor truck driver got the truck packed that way And pretty much had to unpack and repack the truck again to get my stuff out!!  The "packing"I paid so much for, not one box marked as to what is in it.. Ridiculous!!  I feel like I was made a fool of and robbed blind.. Do not make the same mistake I made!!

Service cost: $3400

Horrible! Do not use Elite Storage of Vegas! They over charged cubic feet and they extras here and there. 750cft cost $5,000! They had 30 days to deliver and were still 20 days late! Horrible customer service - no answers, didn't know where the driver was, never returned calls then. Boxes were ripped, smashed, WET, items inside broken - table legs broken, lamps broken, end tables broken - they didn't even deliver to the door - they wanted an extra $600! In order to retrieve belongings had to bring cash or check! Insurance company they use is a fraud too! They want developed prints of damaged goods and all these forms printed off and sent. Again do not use - run, rent a Uhaul, but run from theses guys! Elite Moving out of Las Vegas sucks!

Service cost: $4000