Elite Moving & Storage Inc

I set up a move from Vermont to NY, and did all the packing - needing a company to just move boxes and furniture to a NY storage unit. Three calls to itemize the home occurred - all sounded ok until the day they were supposed to arrive. I got a late call telling me they couldn't come due to weather. The next day, they showed up, short-staffed, only 2 men (supposed to be 4) to move an entire house, and one had been flown in from California the day before (strange story and something didn't add up immediately). They showed up in a rented Budget truck which was too small - my first realization that Elite was a broker, with Mosley Van Lines the mover. One man was fired mid-day for talking to us because we asked if he would drive a second truck if we rented one so that we could move everything that day. We knew and the foreman knew our whole house could not fit in one truck. The foreman called the main office, complained about the worker negotiating with us, and fired him. But, he needed to finish the day to get his pay. As you can imagine, he cared little about our furnishings thereafter. An upright cabinet fell sideways and cracked in half. A piano was moved with the wood front down. Furniture was hap-hazardly stacked. We had an extension ladder that we told them needed to go in early, as it just barely would fit in the truck. It didn't go in early - and we were told we couldn't take it as it wouldn't fit in later in the day. The storage unit closed at 9pm in New York - but still moving furniture into the 2nd truck at 7pm (agreed to by the company if we paid for the truck rental, the gas, paid the driver, tips, and an extra stipend to the company - another $2000+ added on at the last minute). We had no choice as we had a 4-5 hour drive ahead of us, and had to move this day due to a pending house closing. After calling the NY storage unit owner to let us in at midnight, they started to unload. The foreman decided to take a nap while the 2 workers started to unload - roughly moving the furniture and throwing boxes without regard to the "fragile" signs on them. The next day, the manager called Mosley Van Lines to complain about the damage to the storage facility walls, floor gouges, and storage unit damages (you wouldn't believe the pictures). They also left mounds of garbage in the parking lot. Mosley Van Lines took no responsibility for the damage or clean-up, and no reimbursement to storage facility for repairs. Elite took no accountability for Mosley, brokered to do the move. Since then, it has only gotten worse - Mosley Van Lines has stopped paying on the storage unit, even though they have my credit card. My unit is going to be put up for auction if I don't pay for the storage, back payments, and late fees that I was unaware were being incurred until the storage facility called to advise me of the pending auction. Both companies refuse to return my calls - and Mosley Van Lines won't answer the phone now, and the mailbox is full. They hung up on the Storage Facility trying to get payment for my units. Mosley refused to put the storage unit in my name when the Storage Facility asked them to do so. A breach in contract exists, in addition to the lack of payment, as they were supposed to move the contents of the storage facility into my new home as part of the contract. This doesn't include the anticipated significant damage to my possessions when we do unload the storage unit. I can't even contact Elite Moving & Storage, nor Mosley Van Lines now as they don't return messages. Both companies are unscrupulous, corrupt, and do not have any level of ethical behaviors as a business entity. It is now in the hands of my lawyer. DO NOT USE ELITE MOVING & STORAGE (they are a broker and do not stand behind their sub-contractors)! DO NOT USE MOSLEY VAN LINES - unprofessional, fly by night, highly suspicious workers who do not care about your things! Beware and avoid the stress, added on expenses, and lack of quality moving practices!

Move size: 4 Bedroom Home Service cost: $5500

This company is awful.  The people  were rude.  Delivery time was a joke.  Most of all, MY GUITAR WAS DENTED BIG TIME IN TWO DIFFERENT SPOTS!!  It is totally broken. Not little dings.  We are talking big dents to where the wood is completely cracked and pushed in.  Also, many of my boxes arrived waterlogged.  My guitar box was waterlogged and the guitar itself on the bridge showed water damage. My mattress was wet on one corner and all the other boxes were wet as well.  I feel raped after giving these people my money.  Also, I had to pick up my stuff from down the street because the truck couldn't fit through the drive way.  I had to myself load the stuff into my truck and drive it to my house and move it all in all by myself.  Thanks for nothing "Elite."  LMAO.  This compant won't last long.  I contacted the owner and told him about everything and he didn't even say sorry or sound like he cared one bit.  Fortunately for him he doesn't have to deal with claims.  He just gave me a phone number to call to file the claim.  That phone number gave me a website for where I have to file the claim.  Elite is terrible.  This is my first review of many more to come on various websites.

Service cost: $1300

They actually took the time to explain IN DETAIL the moving industry. For a woman my age that meant a big difference between other companies who seem to give me a run around with no definite answer to my questions. My representative Chase was very helpful and answered any question I had. My final revised estimate turned out to be lower than the over the phone estimate I was given, so my budget and cubic space allowed me to bring an extra item (mirror) that I originally wasn't going to be bringing (because of space) which now allowed me to add it to the truck on pickup. I did have to pay $75 for the crew to package and wrap the mirror (since I didn't plan on bringing it I didn't wrap it and had to pay for packing materials, bubble wrap etc) But I was overall happier that I could bring it with me last minute. Delivery time from CA to TX was 8 days, one day after I arrived to my daughters ranch were we met with the forman and crew who unloaded my items with TLC. I've gotten everything unpacked and set up and have found nothing missing, damaged or lost. No complaints all around great up front service!

Service cost: $1440

Well I thought I interviewed this company thoroughly. I have a father and three brothers, all retired military and I have had professional movers for almost all my moves. Elite moving & storage out of Las Vegas was by far THE worst move I have had. I did a telephone inventory of my household goods with Jennifer, was feeling no stress about the company/price and all. When the packers arrived I was quoted DOUBLE the original price!  When we finally received our stuff it was a sad moment. If something was not bent or broken it was just missing. They had packed heavier boxes on top of smaller boxes. Oh, after we were packed and movers we gone I found 1 of my lamp shades in a black trash bag! We brought that with but it didn't matter b/c the matching lamp shade never made it to new house. The glass in serveral pictures was broken, vases were broke, some of my everyday dishes were broke. They had put tape on things they shouldn't have as the tape pulled the paint off when I removed it. All my treasured items from around the world look like they barely survived an earthquake! Several nonreplaceable antique just wrecked! The van driver that brought our stuff, Lloyd, was nice and I could tell he was extremely uncomfortable with the condition of our stuff.

Service cost: $11

There aren't really any 'good' options for a move but I assure you that this one would be a choice worse than most. After researching, I felt that Elite was the lesser of all the evils and actually thought "so they might break a couple things but how much damage could they really possibly do?" If only I had known..
I was extremely detailed in my item list. Because I had read so many horror stories, I painfully and meticulously hand-measured every single box, calculated each box's cubic feet and confirmed the total via email with Sinbad on multiple occasions, updating him if the cubic feet changed at all as I packed. I was determined that this price gouging scenario would not and could not happen to me. After my most accurate update to Sinbad (days away from the move date), I signed the contract. Sinbad had been very nonchalant about my cubic feet updates and I later found out why - he hadn't updated anything appropriately at all.
When the movers arrived, the quote turned out to be inaccurate and I had to pay $1,200 additional, which was 33% more than the quote and contract that I signed. Their excuse was that my furniture must have been exceptionally large. My furniture is of perfectly normal size and later I even measured and confirmed that with the government set standards for moving. The couple larger pieces (2 nightstands and 1 dresser) are not significantly larger than normal and would not cause a 33% increase in cost. So with the movers awaiting my decision and a new job waiting for me 4 days later in Miami, I was forced to pay the extra 33% and use Elite Moving & Storage. The movers on the California side were very good and it was not their fault that Sinbad lied to me. So, as angry as I was, I tried not to take it out on them and tipped them appropriately. The foreman was excellent and very professional, although I later found out that they had not packed things as well as I thought.
My belongings were in storage for 1 month while I looked for housing and in transit for a total of 2 weeks. The delivery was a different story. The foreman told me he would arrive at 7am and did not show up until 9:30am. Just after arrival, he mentioned that he was late because he had been out drinking until 6am and was hung over. I responded that I had foregone my Halloween plans because I was responsible to be up at 5am in order to arrive at the house before 7am to accept the movers and it would have been professional of him to respect my time and have done the same.
The rest of the delivery went ok until I began finding damage. Also, I had to pay extra money because my building has an elevator but despite that, about halfway through the movers began complaining about the heaviness of my belongings and also the elevator's age and slowness. I have been on many an elevator and it is no express but it certainly isn't slow. The last thing I want to hear from a bunch of late, hung over movers to whom I just paid 2 months' salary is a complaint about their perceived 'inconveniences' during my move. They did not assemble anything unless I explicitly asked. They did not receive tips although I had been prepared to give them each one.
Here I will detail damaged goods: - Rats ate through 2 of my boxes (no food - they munched on plastic items) so they were clearly stored on the floor in a questionable environment. A box of my dishes and kitchenware was full of rat excrement. - Expensive arc lamp was not packed correctly and collapsed in transit because of the heavy blankets they wrapped around it without first breaking it down. - Dresser base was cracked and some paint damage. - Mattress and box-spring had been dragged on the ground on one side and were dirty and shredded. - Starburst mirror's arms were bent and crystals fell off. - Stereo had just been thrown in a box with no packing material so it scratched itself all throughout transit. - Desk chair's leg was broken in half completely and taped back together (but no one ever mentioned it to me). - Both desk legs on one side were ripped off of the desk along with the side panel attached to them. - They left the couch (very obviously) missing 1 short wooden leg which I luckily noticed before they left and they found in the blanket that they had taken back to the truck. Since at this point I was fed up and refused to pay them any more money and it did not fit in the elevator, these 3 guys just watched as my boyfriend and I carried the couch awkwardly up 4 flights of stairs.
"..how much damage could they really possibly do?" Oops.
Of course the company would never call me back to discuss and they stand by their 'quote.' I could likely fight them in court using all the emails I sent to Sinbad and their 'recorded for quality calls' but it's not worth the trouble at this point. I'd rather just write a review and help other people find a better mover than this one. Don't use Elite Moving & Storage Inc - you will end up paying for it in the end.
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Service cost: $4000

Stay far far away from this company. They are very sleazy in the way they try to trick you into paying for more that the move should cost. The original bid will almost always be low to get you to call them, once they arrive all the extra fees start to add up, and the worst is when they pack the truck in such a way you can't see how much space they actually needed. When they un-load your belongings, surprisingly the space needed is much smaller that it was when they picked-up your stuff because that is what they use to charge you. They charged us twice what it should have cost and when we complained that the space needed to deliver was half the size needed at pick-up they told us we were crazy, and would not even consider any refund, classic bait and switch. And forget about customer service, they are the worst, do not answer calls, are rude and totally unresponsive.

Service cost: $4300

If I could give this company a 0 star I would.The people who call you to set it up are helpful and nice.  But they are scamming you.  They gave me an estimate of 5-10 business days to get from AZ to NC.  They emphasized that this was an estimate and that they don't want to lead me astray but that they were pretty confident it would get there by 10 business days.  Well, 19 business days later which was almost a month since they took my stuff, I finally got my belongings.  Don't even think about calling them to see what's up with your belongings, you will get directed to an automated message that tells you to not call them and that the people in the office will not know where your stuff is.  How reassuring and helpful.  At one point, I spoke with a woman just to verify that they still even had my things and she responded "did you even listen to option 5, it says to not call here."  Great customer service.  They told me that they were not a "broker" company and that they have their own trucks.  Ha!  My movers came in an old truck from a moving company from Bellingham, WA with half of the name peeling off.  When I asked the movers if they only move for Elite, they told me "no, and that they pick up people's stuff from many different moving companies."  I definitely did not have that nice black truck you see on their website.  Don't give into the low prices they initially quote you with.  You will have to pay extra for more than 12 steps, more than 75 feet carry to/from their truck, and they definitely underquote you your initial estimate of cubic feet that you have.  Somehow I was $800 more cubic feet than what they quoted me.  I was initially so excited when my things finally got here until I realized the condition of my belongings:   -One of my couch legs was broken off.  The leg is 5 inches long -- not sure how it can just crack at the base but obviously they didn't take care moving it back and forth   -They took apart my coffee table, yet somehow the legs were broken as well -- and they were wrapped in a furniture blanket.  Do they just throw your things in and out of their trucks.  Well yes, the list goes on.   -Apparently they thought that just standing my mattress up on its side for a month without support would be fine.  Well there is a big bend in the middle of the mattress where it couldn't support it's weight.  I don't have an inexpensive mattress either.     -Bookcase broken in half!  Again, wrapped in a furniture blanket.     -Had a box specifically made for glassware.  I used plenty of bubble wrap and individually wrapped each glass.  Half of them broken when I unpacked them.   -Tall lamp snapped in half   -Although the furniture was wrapped -- when it was finally unwrapped it stinks like a stale warehouse.  Not sure where they keep our stuff but everything smells disgusting.The only one good thing about this place were the actual movers.  Both groups were very professional.  They were quick and meticulous.  The ones who unloaded my stuff did everything they could to get as close to my place so I wouldn't get charged extra.  Bottom line: DO NOT BOOK WITH ELITE MOVING AND COMPANY.  Unless you want to be underquoted to reel you in and then get charged $1000 more on the day of arrival, you want to wait a month to get your belongings, you don't mind half of your stuff broken or damaged.. find a more reputable company or pay extra for a POD where you know only your stuff is in there and doesn't need to be loaded several times.  Contact me if you want to see pictures or have any more questions..

Service cost: $2400

They were kind until after they picked up my items. They stated they'd deliver my items within a week. However, they delivered 30 days after picking up my items - I was without my furniture, a bed to sleep in, clothes for much longer than I bargained for - and once they arrived, they only delivered my bed, a dresser, and four boxes - many boxes less than what they assured me they would pick up. They stated they allotted me the space that would hold the amount of items found in a studio apartment. Four boxes, a bed, and a dresser do not a studio apartment make. Before delivering my items, they neglected to tell me that they'd drop off my items temporarily in their hometown (Nevada), unpack them, leave them in storage for about 30 days, then deliver to me. What they did tell me was that I 'was the next on the list for delivery' (this was stated by the pickup mover on the day he picked up my items; then by 'Suzie' via telephone when I'd called after waiting awhile past my promised delivery date). Soon enough, when I emailed asking for an update, they told me to call a phone number that..tells you via automated message that THEY CANNOT TELL YOU ANY DETAILS ABOUT WHEN YOUR ITEMS WILL ARRIVE. Hmm..strange for a moving company not to be able to tell you when your stuff will get delivered - since they're so SURE about delivering your items when they say they will BEFORE they pick up your belongings.   Background: I had boxed my items and left them for my parents to handle pickup w/Elite, since I had to leave out of town sooner than the pickup date. When they arrived, I only later saw on the invoice they had handed to my dad that they falsely market PERFECTLY good condition furnitue as 'scratched, leg broken, etc.' Um..there were no legs on either my bed or dresser to begin with; and the furniture was new, which led me to see that they mark items as damaged prior to their pickup as a cover-their-butt measure in case anything's damaged in transit. (They must have thought they could get away with it since handling things with my older dad; they did not show him what they'd marked regarding the furniture). The furniture arrived in good condition (no marks, scratches, broken anything); however, one of the boxes I had packed was crushed. They pressure you to sign that all has been received in good condition; so before signing, I opened each box, and especially investigated the crushed one, since there were breakable items in there. The movers attempted to stop me from opening the box, saying that even if anything inside, they wouldn't be liable, because I had packed the box myself. I stated, 'Hmm..doesn't make since then that I'd be forced to sign that all items are received in good condition unless I'm able to check; nor that you wouldn't be liable since I did not pack a half-crushed box.' I continued looking through my items to my satisfaction, and did not sign until. Meanwhile, the movers were making grunt and groaning sounds, frustrated with me. I then asked why their pickup mover would mark my items inappropriately upon pickup. They had no answer, so I had them call their boss. I heard the boss on the other end of the phone, though he did not know I could hear him; he was asking the mover whether he was on speakerphone, wanting to make sure I could not hear him; then he told the mover not to allow customers to have the mover call him (the manager) - rather, to give customer his numbers so they could call. The manager treated the movers angrily and with an unprofessional voice. Sounds like it trickles from the top down. When I called the manager, he had no answer for me, but just asked that I sign the delivery sheet.
 
Astounded by the games, dishonesty, lack of professionalism - that they'd spend that much energy on NOT doing what they say they're in business to do - I wonder when they'll get tired of their own circle-running.

Service cost: $1145

DO NOT do business with this company!!  Any moving company that does not come out to view your inventory to give you an accurate quote is not reputable!!  Jennifer was very persistent to get me to sign with Elite, once I did, she was very hard to reach.  I planned 8 months ahead, paid a deposit, about a month prior I had to change my day of pick up by 3 days, when I called to change, they said NO.  After practically begging, they were able to "squeeze me in".  I was told I would be called on 5/26 to be told if they would be picking me up on 5/27 or 5/28, they called on 5/26 to tell me they had to come that day or I would have to wait a week, which I could not do since I needed to be out of my house by 5/29..crew showed up, said packing and cost to move would be much higher since  underbid..didn't get a call until 13 days later for delivery, truck showed up, my boxes damaged, stuff broken, truck packed horribly, stuff mixed with another move, poor truck driver got the truck packed that way And pretty much had to unpack and repack the truck again to get my stuff out!!  The "packing"I paid so much for, not one box marked as to what is in it.. Ridiculous!!  I feel like I was made a fool of and robbed blind.. Do not make the same mistake I made!!

Service cost: $3400

Horrible! Do not use Elite Storage of Vegas! They over charged cubic feet and they extras here and there. 750cft cost $5,000! They had 30 days to deliver and were still 20 days late! Horrible customer service - no answers, didn't know where the driver was, never returned calls then. Boxes were ripped, smashed, WET, items inside broken - table legs broken, lamps broken, end tables broken - they didn't even deliver to the door - they wanted an extra $600! In order to retrieve belongings had to bring cash or check! Insurance company they use is a fraud too! They want developed prints of damaged goods and all these forms printed off and sent. Again do not use - run, rent a Uhaul, but run from theses guys! Elite Moving out of Las Vegas sucks!

Service cost: $4000

Upon having recently finished my dealings with Elite, I can safely say that even though people tell you to read the fine print, this is a company where doing so will not make the experience any better. To start, DO NOT, under any circumstances believe the quote they initially give you. My fiancé and I were originally quoted $1400 at the beginning of the process, so we made sure to save at least $1800, just in case, and it was a good thing we did. On the day of pickup, the foreman showed us the space we would be having in the truck and it was unrealistically small, especially considering that we told them in advance that we were coming from a large 1-bedroom apartment, and they guaranteed us that the space they quoted us for would be enough. It also did not help that we were constantly badgered for a tip before they were even done with the work.

Outside of that, the services themselves, in terms of disassembling and properly packing and moving our things, were exceptional, and we were impressed with the speed in which the job was completed. Unfortunately, our quote jumped up due to things such as an extra elevator fee that they charge you, as well as something called a "long carry" fee. They also charged for something as simple as how much tape they used, which is something we confirmed several times up front that that would be included in our price we pay, not something charged after the fact. (Thankfully we budgeted for this ahead of time.) We were able to pay them half of the amount up front, and off our things went.

We put our first date of delivery as April 29th, and we received a call on May 3rd saying that our things had left the warehouse en route to us. We then received another call on May 12th from the driver who would be delivering our things, stating that we would be receiving our goods the next day (May 13th) between 12 PM and 4 PM. Due to another customer before us, he ended up running late, but luckily we were the last customers of the day and he made sure to keep us updated on the situation via phone. Upon his arrival, we were charged another large elevator fee and “long carry” fee unexpectedly, even though the elevator was closer to our delivery apartment than our situation at pickup. Outside of that headache, the delivery was nice, and it was another speedy job. As luck would have it, all of our belongings were accounted for and for the most part unharmed, with the exception of our dresser, bookshelf, and IKEA bed, which they blamed on them being “pressed wood”. Don’t blame the customer for wanting nice, inexpensive furniture, blame the company who simply could’ve handled it better.

In total, our amount jumped to a little over $2300 from the original $1400 we were promised. We read the fine print backwards and forwards and STILL got screwed. My advice to anyone doing a cross-state move? Go with someone like U-Haul. They may charge more, but you’ll have much more piece of mind, great communication, a quoted price they will stick to, you’ll be able to track your things, and you even get to choose the date and time of day they deliver it (for those who need accommodation for work schedules, etc). If you can’t go with U-Haul, then my second piece of advice would be to do your research in advance, as much of it as you can. This is something I can’t stress enough. Elite takes advantage of those who don’t have a large timeframe to move, and they bait and switch you with their “quotes” and hidden fees. Pay attention to the other reviews of similar experiences to my own and save yourself the immense headache.

Service cost: $2300

I was charged almost double what I was quoted by the sales person and I actually measured all items as we were doing the quote. I ended up selling a few of the larger items that were on the quote and ended up leaving things because I could not afford to put them on the truck. The delivery men just kept saying my things must be larger then industry standards?? But they have you were they want you at the point so you have no other options but to pay. They then called weeks later and told me they don't deliver to where I relocated and would have to pay for a shuttle service. I finally got them to deliver my things and when they arrived hours after they said they would be there I was told they had had a blow out and it set them behind. They must not have had my items tied in properly so during this blow much of my items were destroyed including my entire dining room set and an l
irreplaceable antique dresser handed down to me. I was so upset as they were unpacking all my smashed items but they just kept saying not to worry to make a claim and it would all be replaced. I just got the the insurance notice back and they are going to give me $168! Really, worst experience and biggest rip offs!

Service cost: $3700

This company is THE ABSOLUTE WORST moving company ever!! DO NOT USE THIS AWFUL MOVING COMPANY!! THEY ARE THE WORST!! TOTAL RIP-OFF!!
Elite moving company located in Las Vegas, Nevada cannot be anything further from elite!! This moving company is the worst; repeat the ABSOLUTE WORST moving company in the USA. They made our cross-country move absolutely horrific!! These people trick you with a polite sales person and then they screw you royally!! They lie, cheat, steal, damage and destroy!! They picked up my goods for a cross-country move & caused damage to my home on that day. I did not hear from them for several weeks. I called and asked where my possessions’ were? I was told they were in an undisclosed storage facility still waiting to be picked up for transit. Really?? I was told I would be informed when they were in transit and be given 2 days notice when the goods were to arrive. Over 6 weeks later, I was finally called on a Sunday night at 8pm and they said they would be there 10am the next morning. I had explained to them over & over, (beginning with my first call – the first mistake) that I was moving into a condo and had to notify the building when I would be moving in. The cost was more than double the estimated price and I was over charged for the packing materials. (They could not provide me with a breakdown of those costs either.) They held all our stuff hostage and we had to pay cash or postal money only before they unloaded the goods. But they took my debit card when they picked up the goods. Hmmm… Upon arrival a significant amount of our belongings were broken, damaged and/or destroyed by this terrible so-called moving company. They dismantled and packed our bedroom set which has chunks gashed out of the wood and there are about 14 “extra” screws when they put it back together. They broke glass, which they had packed that belonged to antique piano. (Dirty footprint right across the cardboard.) Boxes of clothing and towels reek of a disgusting stink and many of the boxes were stained appearing as if they had gotten wet. The overpriced wardrobe boxes, which I purchased from them, were crushed and one was sliced ruining most of the clothing in it not to mention the ghastly stench!! Now there is the issue of missing boxes… one with audiovisual devices & components, another with a game console and several others. When you call, you get personnel who are misinformed and don’t have any clue as to what’s going on. They do not assist, are neither interested nor concerned because they have already conned you and it’s too late!! If you plan to use this company, please think again. Moving can be very stressful but these people just add insult to injury. I don’t have any idea how they stay in business and they should all be ashamed of themselves for treating customers the way they do!!

Look at all the negative reviews!! It's mind-boggling that this company is still in business!!

Service cost: $7200

I was on outside looking in. Showed up with large box truck, told them right off bat, not big enough. I helped her move 3 times within state, I knew what it took! 1st Red Flag. Had to come back next day with half full truck barely got items to fit. Quote doubled immediately. 2nd Red Flag. Workers were awesome, we knew it was procedure, as far as movers go. Delivery was on time, BUT, items were broke. 5 Sterlite Totes missing, one containing the cushion covers to her $3,000.00 couch. Called them & was told investigation would begin, no word yet. Their insurance only pays 16
Cents a l#. Why can't the call delivery before & after hers??. Very little concern was expressed . I don't believe she read these reviews. Very bad experience for her even though she would have never written bad review This was move in April 2017, very recent.

Move size: 4 Bedroom Home Service cost: $9900

I would have to say that the first start off was good and the pickup was good the movers did take care of my stuff as far as I could see. The problem came as to getting my stuff delivered they pick up my stuff on the 3rd of march and it the 20th of march and still no delivery or call , and they say it was a hold up ok what does that do for me I've paid rent on a place that I can't even live in so money went down the drain. I would not tell anyone to use this company for anything.And yes the price that I got was not the price I paid it was 600.00 more than I was quoted to pay. Still waiting on my stuff.my original quote was 1100.00 then it went to 1602.00.

Move size: 1 Bedroom Home Service cost: $1602

This company started out alright, but went down hill once they obtained my items. They held onto my items for 9 days before leaving Nevada. I waited 16 days to receive my stuff. This is not what was told to me by Suzie. The driver who was very hard to ynderstand because of the language barrier. He called me 24 hours in advance of delivery, like I was told. I then adjusted my plans to leave my sister in laws wedding early. Once I left I got a call that the driver would not be there until the next morning. They had no compassion for my time. It was all about them. Sunday morning, I got the call while at church to met him. Along with my Pastor and few other members that came to help me get my stuuff. The driver was very rude. He was more worried about the money than getting my stuff off the truck timely. We had to help unload the truck. I called the company to express my dissatisfaction. They just don't care. It took 30 minutes to get an apololgy. If that's what you call it.

Service cost: $1000

The seller was very adamant is showing me how great they were and how no complains have been posted to the BBB. She failed to mention they have NUMEROUS complains with the US Department of Transportation.

The pick-up was uneventful, eventhough I should have been a little suspicious when they showed up in a truck with a paper wign taped to the side!!

The foreman told me to contact them 2 weeks prior to my delivery date to make sure everything was in order and that that way I was going to have my household in Indianawhen I needed it.

I signed papers (you know, sign here and here, when you are exhausted and not paying attention) and what they are making you sign is a disclaimer that they are not responsible for anything!!

The date you give them for delivery is actually a time-reference as they can take up to 30 BUSINESS days to deliver your goods (but NO-ONE tells you that when they are sweetening you up to pay more than for the other movers because they are soo "professional" (Ha!)

They do not respond by phone or email and we are on day 14 after "my scheduled delivery date", I'm renting an empty house, had to buy a news bed and a table as not to eat and sleep on the floor and these people do not have a clue as to when they will deliver my goods.

STAY AWAY FROM THEM PLEASE!!

Service cost: $3200

I planned a move from Phoenix AZ to Michigan, I called months in advance, spoke primarily with the sales rep Tawny, until the day of the move.  After speaking eith Tawny between 3-4 times, two of which we reviewed my items, to determine the cubic footage I would need to mive, the thurd phone call we finalized the move.  We reviewed the fine print.  I was advaised to wrap all of my furniture that had cloth and bubble wrap my mirror.  I a, 5'2" petite and I did all of this, pulled muscles, soent days preparing for this.  The weekend of the move my moving time frame was between 5-7 pm Sunday.  No one called to tell me they were on there way or late.  I had to call and after an hour of my calling at 7 pm was advised the movers were running late.  They arrive 45 min late, gave me this bogus estimate if what 280 cu feet came out to on the truck and insulting my intelligence when I asked them to measure it out.  I am a physician and now my math, the measly space they showed me did not come to 280 cu Ft.   The forman then came to my apartment, told me it would take doulble the space I was quoted "worst case senario", that I would pay 20 buck for 4 rolls of tape, 150 bucks for extra footage they would have to travel (my apt was less than 100ft from the truck, they were charging me that much for max 50extra feet), and the icing on the cake.. 20 bucks for a box for my mirror.  He then told me he would call his manager and get back to me with the final plan and that she woukd call.  An hour and half later I got a call from a lady who bascially accused me of nit providing an inventory list, possibly speaking to the wrong represenative when finalizing my move, and she threatened me that the converstaions were recorded.  This is the summarized version, but I spoke with the same person everytime except for that evening, I advised the woman that she should go back and review the taped converstaions, that I am canceling my move, and to expect this reveiw on EVERY WEBSITE  I could find to post. It one.  IF YOU ARE A SINGLE FEMALE OR CRUNCHED FOR TIME,PLEASE READ THIS.  DO NOT USE THIS COMPANY THEY WILL SCAM YOU AND TRY AND FORCE YOU TO PAY EXTAR BECAUSE YOU DONT HAVE TIME TO MAKE OTHER PLANS. GOOGLE MOVERS BEFOREHAND TO READ OUR EXPERIENCES!!  BBB REVIEW WAS MOST LIKELY PAID FOR AND THE SAD THING IS THEY START THE CONVERSATION WITH "WE HAVE GREAT REVIEWS".  Disappointed, very very disapointed.  The foreman never came back up to tell me what was going on.  I unfortunately had to get rid of my furniture, ie donate it.

Service cost: $1073

This company is a complete fraud and they are looking to take advantage of you!   Protect yourself!!  Do a few simple searches and you will find more than enough evidence to support this fact!  They stole from us, destroyed literally all of our belongings, and threw our belonging in the dirt while they rummaged through them.
 
 
 
They refuse to help us with the mess that they have created and have not contacted us with any concern at all.
 
 
 
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Service cost: $5900

My experience with Elite Moving and Storage started out wonderfully. The representative that I dealt with was very persistent, which is partly why I had decided to go with this company. Jennifer was very friendly on the phone, and seemed very knowledgeable when I was speaking with her. It wasn't until after I paid my $100 deposit, and my move date was getting close, that the experience began to change. I no longer was able to deal with the initial customer service representative that had handled my quote, and the customer service representatives that helped me over the phone showed an entirely different side to the company. The first time I called with questions, the representative that assisted me was extremely rude and completely unhelpful. I simply had questions about my pickup date and the cost of the move, which albeit had been included in my welcome email; I just had some clarifying questions to ask, which have still remained unanswered to this day. I was completely blown away by how unhelpful they were after I had already paid my deposit - I was tempted to cancel with Elite and go with another company, but unfortunately by this point it was much too late for me to get another moving company. Just before the move I was awaiting a confirmation call to confirm the date for pickup. Initially I was told that the confirmation call would come 3 business days prior to pickup. My pickup was scheduled for Sunday, December 7th, so I was expecting a call by the Wednesday before. That call never came. I attempted to contact Elite, at which time I was rudely informed that I would receive my confirmation call that coming Friday by no later than 4pm, and to not call them again because they don't have any information about my pickup. What they didn't clarify at that point was that it would be 4pm Pacific time, not Mountain Time. Because of the lack of confirmation until close to 6pm my local time, this was a very stressful, wondering whether my move was going to be happening that weekend or not. On the day of my move, the personnel were very prompt, arriving only 15 minutes after the quoted time-frame began. The time-frame was between 3-7pm, the driver arrived by 3:15. My move was a very small one ( I was moving out of a nearly empty studio apartment), though for some reason it took the movers close to 3 hours to load the truck. During the initial quote process, I was quoted approximately 150 cubic feet at $6 per cubic foot, which was estimated at approximately $1050. However, when the movers arrived and loaded my items, they realized it was going to take up more space than was originally thought. This somewhat confused me, considering I had removed several items from my move, including a full size bed and box spring. To me, by removing items from the move, my items should have taken up less space than was quoted. My guess is that the quote was highly underestimating the amount of space my items would take on the truck. Because of this oversight, the cost of my move was doubled from $1050 to nearly $2150. Within that amount I was charged $75 because my apartment was on the 2nd floor. They included 12 stairs in the cost, but my flight had 13 steps so I was charged the differential, plus an additional $62.50 because the front door to my apartment was an additional 7 feet more than the 75 feet included. After my items were picked up, I was told that I would receive my delivery within 5-7 business days. It was 15 business days, 22 actual days before I received my belongings. The people that delivered my items arrived exactly when they said they would, after I finally got my confirmation call the day before my delivery. Many of my items seemed to be damaged when the took them off of the truck, and I am missing at least one box. The boxes were in a deplorable condition, nearly every single one of them smashed, bulging, and open, and the contents within many of my boxes were shattered. The driver himself admitted that the items on the truck sometimes are handled without any concern for the items they hold. To me, this seems highly disrespectful and unprofessional. In the end, I would never, ever go with Elite Moving again. I think next time I will save a little money, work a little harder, and rent a U-Haul to move myself.

Service cost: $2143

- Overall comments : A BIG NO NO!! We absolutely DISCOURAGE anyone from using services provided by Elite Moving and Storage, Inc. [RATING: 0/100]. It took 29 days for our shipment to arrive, 3600USD, Bad customer service, Rude salesman and manager, glass furniture left with plastic tape attached to it, super non punctual, no concern! They started their services as ELITE MOVERS COMPANY, but by the time our shipment got to New York, we learnt that they had re-contracted our shipment to a completely different company. - Office Staff extremely rude. We feel bad for all the workers/labor who work for these companies coz they are super nice and friendly and hard working people. - Professional ONLY until business was given to them. - TIMING, Date: Pick up time was delayed by 7 hours. Delivery time window between 12-4pm. They did not arrive until 8pm!! Seriously 8:30pm? When I requested that shipment be made the following day because we could take shipment during the day (my apt is not well lit - I just moved in), they would not budge. The movers unloaded and did not leave until 1:15am!! Is this professional? Overall, It took 29 days for our shipment to arrive from LA to NY. - Our shipment did not arrive until 28 days from the time of pickup!! We were first told that shipment would reach within 10 days of pickup; then they changed it to 10 days of first estimated delivery date; and then 10 "business" days of estimated pick up date..and yet, the shipment did not reach until 28 days from date of "estimated" pick up!! - Their 27 page brochure does not mention anywhere that shipment will take off on the sixteenth day after pickup!! It is all blamed on the driver “we do not know how long the driver will take”. But they do not make it clear that shipment will take off  for delivery from point of their "storage" as late as 15-18th day from day of pickup!! - We lost a lot of time and money - we cannot do anything about it, but we hope NO ONE SUFFERS the way we did. After spending USD 3600, we did get a raw deal!! - You are allowed to make money from customers and we understand that moving companies are doing business, but not at the cost of our inconvenience - there are many loopholes in contract laid out by ELITE - and all after paying $3600. - Overall rude staff, very poor customer service (most of our glass furniture was left with tape stuck on it), poor behavior of their employees (the delivery guys did not have tools and I had to help the poor dispatchers because they were so exhausted!!), inefficient, non-punctual, no clear communication (example : shipment will take time to take off - as long as 16-17 days from pick up!!).

Service cost: $3600

The only reason they are getting one star is because I am not able to give them zero.  Do not make the same mistake I did and use this company.  They are misleading and do not care about their customers.  They say they tell you upfront about all their fees however when explaining the extra cost they make it seem like you will not have to worry about it.  They gave me a $100 credit In packing expenses to cover the cost of wrapping my 2 Queen mattresses Dining room table and chair set as well as my TV's.  I was told that the credit would completely cover those expenses and I would have plenty left over for anything else I wanted them to do.  Well I didn't end up brining my mattresses or table and chair set and with my packing credit when they showed up they said it was going to cost over $700 in packing fees.  Mind you I packed all my own boxes they decided to pack my smaller boxes in to larger ones to "save on room".  I called the office to advise my dissatisfaction and to suggest they are more honest about these fees in the future as I felt completely mis-led (even the packers said 9 time out of 10 when they show up to a job site the people are completely caught off guard). When I talked to the person in the office he was completely rude, unprofessional and advised it was my fault I didn't understand and that the person I talked to would never say $100 would cover my packing fees.  At that point I had to be out of my place by the next day so I had no other choice then to use this company.  I asked the Person in charge to pull my original phone call and listen to it and call me back that was on July 18th.  I tried calling the person the following week to see if he heard my call and to see when my stuff would be delivered.  Rather than talk to me he told the person on the phone to tell me to overnight a check (another fee) and my stuff would be on the next truck out. That call was made in July my date of delivery was Aug 1st.  When I called back two days later to ensure my stuff was on the truck I was advised they were not able to tell me that information.   I continued to call the company to speak to the person in charge and each time I called he refused my phone call saying he would not call me back.  10 days after I was supposed to receive my stuff I called again and refused to hang up.  I held on the phone for 30 min before being hung up on. when I called back I told them I no longer wanted to speak to the person I was dealing with I wanted the person above him.  I again was placed on hold for 30 min and then was hung up on. Later that day I finally received a phone call back from the company the man I was dealing with played back my original phone call where you could clearly hear the sales person tell me the credit he was giving me would be more than enough to cover the packing expenses. Even though that was stated they refused to budge and said he also read me their standard packing fee agreement.  Although when he read the agreement he told me he had to..If someone tells you the credit they are giving you is going to cover it and then says they have to read the agreement  what does that lead you to believe??  It was clear they were not interested in anything I had to say.  When I asked about my stuff they said they were not sure when I would receive it.. they quote up to 10 business days how ever in very tiny print its says not guaranteed.  I am going on 19 day after my stuff was supposed to be delivered and I still have not received a phone call on where my stuff is.  The company is a complete joke.  They have great customer service skill until they get your business then to try and get any information out of them or to have them help you in anyway they act as if you are a bother and not worth their time.   NO ONE should use this company. .

Service cost: $3900

BEWARE!!  From start to finish this was the most unpleasant experience I have ever encountered!  Quote was way off and when they got to home to pack they said it was going to be nearly double what was quoted.  There was confusion at time of first payment and they held up our household items so we finally received part of our shipment in 22 days.  The moving people that unloaded were a joke!  They were throwing things around with no consideration of damage!  They did not set anything up and just dumped everything in the middle of the livingroom.  Boxes were missing and they were the most expensive items that we were shipping like jewelery and a baseball card collection.  Very unprofessional and totally lacking any customer service skills.  Stay away from this poor excuse for a moving company!!

Service cost: $3100